As organizations adapt to remote work and hybrid operations, maintaining seamless IT support and system uptime is crucial. RSUPPORT—brought to you by PT Prospera Aswindra Teknologi—is Asia’s market-leading remote access and support technology suite.
Whether managing internal desktop workstations, assisting field staff on mobile devices, or supporting external clients, RSUPPORT delivers fast, secure, web-based remote connectivity without complex network configurations or pre-installations.
1. RemoteCall — Real-Time Remote Support
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PC Support: Instant desktop remote access via screen sharing and full device control to diagnose and resolve software/system issues.
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Mobile Support: Cross-platform remote assistance for Android and iOS mobile devices.
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Visual Support: Live, interactive video troubleshooting leveraging the customer’s smartphone camera for field repairs or physical hardware inspections.
2. RemoteView — Remote Access & Workstation Control
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Secure, high-speed remote access to office desktops and servers from home or on the go.
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Maintains seamless business continuity with minimal latency and high frame rates.
3. Flexible Deployment Models
- Cloud-Based (ASP): Low initial setup cost, instant adoption, hosted on secure cloud infrastructure.
- On-Premise Server: Complete control over your infrastructure with customizable policies for high-security environments.
| Feature | Business Benefit |
| Bank-Grade Security | Certified under ISO/IEC 27001 and 27017 standards, ensuring encrypted data transmission and session logs. |
| No Installation Needed | End-users connect instantly via web browser with simple pin codes—no pre-installed agents required. |
| Firewall Friendly | Operates smoothly through standard web ports without altering network or firewall configurations. |
| Reduced Operational Costs | Dramatically reduces travel hassles, field technician dispatch costs, and resolution times. |
Watch on Youtube How RSupport assist you in any condition:
- [RemoteCall] Bald, robust body, and the smuggling
- [RemoteView] Why visit the store? You have RemoteView!
Case Studies:
For more information or demo, please reach our team at sales@aswindra.co.id.